A complete customer relationship management solution driving measurable improvements across all customer management processes.
Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With Microsoft Dynamics CRM, you can create a centralised repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook — the applications your employees likely use every day.
From Outlook, employees access Microsoft Dynamics CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It’s CRM that works the way your users already do, the way your business already does, and the way technology should!
The recent release of Microsoft Dynamics CRM 4.0 extends its functionality to the Enterprise environment with multi-tenancy, multi-language and multi-currency. Add to this the ability to customise individual business units around the world and you have a fully featured solution!
With modules for sales, marketing, and customer service, Microsoft Dynamics™ CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps your company achieve new levels of profitability.
Works the way you do
Microsoft Dynamics™ CRM integrates directly into Outlook and other Microsoft Office applications including Microsoft Office Word, Excel®, and PowerPoint®, enabling your employees to work within the familiar, comfortable Outlook environment. The result: everyone in your company will quickly be able to begin using Microsoft Dynamics™ CRM tools for managing sales, services, and marketing processes.
Works the way your business does
Every company has its own processes, its own culture, and its own way of reaching out to customers. Microsoft Dynamics™ CRM is a flexible solution that can be quickly customized to your company’s current needs while providing a flexible, scalable platform that will grow as your business expands.
Sales: Creating demand and generating new business
No matter how complex your company’s sales processes are, Microsoft Dynamics™ CRM provides easy-to-use features and a capability to improve the way your sales and marketing organization targets new customers, manages marketing campaigns, and drives sales activities.
Marketing: Better decision-making and a clearer view of your customers
In today’s information-driven economy, most companies are awash in customer data. Success requires the ability to transform that information into clear, actionable knowledge and respond more quickly to changing customer needs and preferences. With Microsoft Dynamics™ CRM, your sales and marketing organization can have instant access to complete customer information no matter where it is stored, along with the tools needed to turn that information into action.
Service: Provide more value to your customers
Every time someone in your organization interacts with a customer, it is an opportunity to strengthen that customer’s loyalty to your company by providing high levels of personalized service. Because it can help you offer your customers targeted, relevant information about the products and services that they are interested in, Microsoft Dynamics™ CRM can help you take advantage of opportunities to enhance customer relationships while giving your company the ability to maximize both up-sell and cross-sell.
